The show was yesterday evening – Ice Age 3 – 3D at PVR Ambience Mall on NH8. I booked the tix on Wednesday for this show and got relaxed. Its always very comfortable to book tix on the net and reach the theatre seats directly from the parking lot.

So I reach the theatre 10n minutes before the showtime and hunt for that kiosk machine which swipes my card to print my booked tickets. there were six tickets and to be printed. I reported that I cannot print tickets here, please use the counter. WHAT! I just managed to walked pass that counter crowd and now its telling me to go back there! Ok ok.. not the first time. I go to the Gold members counter and ask for tix. They say, since its not Gol tix, get back in line of other counters! Dude! show starts in 4 mins, and I have to get in the line!!!? Ans :- I can’t help you in this. Nightmare is started already! I wait for the line to crawl and watch my clock tick every second! Damm! Firstly they are selling 3D tix at 250 each! is already a huge premium and now this queue!

By the time I reach the counter, Im already aware that most of the people are debating with the counter guy for why the had to stand in the queue though they did an advance booking. Ok, so im not the only one. So now I get the 6 tickets and rush for the entrance as its already T-1 minute left!

Oh boy! The counter is a No-Entry. The counter guy says the show will start after 15 mins. And there are like a hundred people standing outside just to enter PVR lobby. such a crowd was only for the spidey flicks I remember. But not like this! after another 10 mins they allow entry to the lobby and now, even a dozen of people are expressing anger to any one with a PVR batch! Same point. How come is this a online booking or a convenience charge that you tag along to your tickets when people are to wait standing for 10 minutes outside and another 15 mins in the small lobby! Showtime was 1805 while it was 1820 when entry to the theatre started. It takes another 10 mins before you reach your seats though.

Anyway, now everyone is seated and pain in a let-go mode just as we see the first 3D. Disaster! They even screwed up here! The whole movie has started and its still blurred with the polarised glasses! This is nuts! Its not like I enjoyed my last flick in this same 3D theatre but now I’m pretty sure I WILL NOT WATCH ANY OTHER 3D MOVIE AT PVR – EVER!. Half an hour is gone and eyes are painting. You can’t make sense without the polarised glasses and with then you can’t understand much. this was the peak of my chaos theory.
After 15 mins the projector staff probably realized a projection blunder so they do their first adjustments on a running movie. No change after they try aligning 3 times. At about 30mins on the movie the screen is blacked and the hall light glow. Everyone wondering how come its a intermission already! It wasn’t. The alignment exercise is tried again but off-screen and now, finally, I can see 3D. Its looks lot better and now its definitely 3D.

I’m a regular to PVR theatres. I always enjoy the movie, the cleanliness, the generous staff. When bookmyshow started and with PVR tickets, I use that site. But 2 months and PVR come out of that alliance . Their site those days was completely hopeless. Very complicated for me. I tried movies on other theatres then and finally when the latest version of their site came, I was back being a regular. They always charged a convenience charge to tickets.

So makes me I wonder. Probably the crowd was far too much for them to be prepared for -  a weekend 3D flick. Probably a primary staff member was MIA – these were answers given by a staff members to the angry crowd. Probably this hall has a history with chaos – no clue. Anyway, movie did go fine after that and there were no more troubles.

PVR is known to learn from their mistakes and therefore they should make sure they have better planning and handling in place.